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At Solene, we value your trust. All personal information is kept strictly confidential and managed in accordance with UAE data protection laws.
Lifetime Warranty & Repairs
We take pride in the quality and craftsmanship of every piece we create. If a manufacturing defect arises, we will repair or replace the item at no cost. Please note, this warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
Lifetime Warranty Terms
Exchange Policy
We understand that preferences can change, which is why we offer flexible exchange options:
Gold Jewellery
Can be exchanged for gold or diamond jewellery, or for a gift voucher equal to the invoiced amount.
Diamond Jewellery
Exchange Conditions
Returns & Withdrawals (Refunds)
If for any reason you are not fully satisfied with your purchase, you may request a refund under the following conditions:
Refund Eligibility
Policy Updates
Solene reserves the right to update or amend these terms and conditions at any time without prior notice. We recommend reviewing this page periodically for the latest information.
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