1. Return Window – Within 30 Days of Purchase

Why:
This ensures timely and fair processing of returns. It also prevents wear-and-tear from extended use which can affect product condition and resale eligibility.

What it means:
You must return the item to Solene within 30 calendar days from the date mentioned on your purchase invoice.

2. Item Must Be Unworn & Unused

Why:
We only accept returns for items that are in new and resaleable condition. This maintains hygiene, quality standards, and product integrity—especially critical with high-value luxury items.

Signs of Use Include:

• Scratches or dents on metal
• Stains or discoloration
• Any form of physical alteration
• Loose or missing stones or components

3. All Complimentary Items Must Be Included

Why:
Each jewellery purchase may include branded packaging, certificates of authenticity, care cards, or promotional items. These contribute to the value of the purchase and must be returned in full.

Required items:

• Original gift box
• Product certificate
• Promotional items (e.g., cleaning cloths, pouches, event gifts, etc.)

4. Item Must Not Have Been Modified or Resized

Why:
Resizing or customization (engraving, adjustments, or repairs) changes the original product. Modified items are no longer in their original condition and therefore cannot be refunded.

Examples of Modification:

• Ring or bangle resized
• Engraving or stone replacement
• Any work done by a third party (non-Solene jeweller)

5. Evaluation Period – Up to 14 Working Days

Why:
Each returned item goes through a detailed verification and valuation process to confirm eligibility for refund. This includes checking the condition, verifying authenticity, and ensuring all parts are present.

What happens during this time:

• Our quality control team inspects the jewellery
• Certificate and invoice are verified
• Refund request is processed internally

You will be notified once the evaluation is complete.